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In recent years, ATM, debit, and credit card fraud have been on a dramatic rise. News reports are filled with reports of massive data breaches at major retailers, card processors, social media networks, and more.
New tools help prevent fraud
To help fight this increasing threat and keep your accounts safe, we want to let you know about new tools Millbury Savings Bank has put in place. We’ve introduced a fraud prevention solution that monitors each and every Millbury Savings Bank ATM and debit card transaction and, using a sophisticated set of criteria and algorithms, scores each transaction on its likelihood of fraud. These criteria include:
For transactions with a higher likelihood of fraud, you may be called to verify the transactions or they may be delayed or declined, depending on the severity of the risk. In this way, we can help prevent fraud before it happens and before you become a victim.
You may be called
If we suspect fraudulent ATM or debit card use, our monitoring agency will place an automated call to you to validate the legitimacy of the suspect transactions. Your participation in this call is critical to prevent potential fraud and avoid restrictions we may place on your debit card.
Our goal, quite simply, is to minimize your risk of fraud and the impact it can have on your bank accounts. For this reason, it is extremely important that we have your most up-to-date mailing address as well as home, work, and/or cell phone numbers so that we can contact you and verify your transactions in a timely manner. If you have changed addresses or phone numbers recently, or would like to add an alternate phone number, please contact us.
Remember: Millbury Savings Bank and our Fraud Detection Center representatives will NEVER ask for full card or account numbers, PINs, or passwords via phone, text, or email. If you have any questions about your card, our fraud prevention tools, or any of your recent transactions, please contact us in Millbury at (508) 865-5811 or in Worcester at (508) 757-0057.